Makro's absolutely, appalling customer service and ****ming/de*****ing customers

The worst customer service from Makro and Makro online. Makro is deceiving and de*****ing it's customers, with ONLY EMPTY PROMISES and lies!! After reading, deceiving online reviews, of the Panda Parrafin heater, sold by Makro online, I opted to order and buy the product. I received the product, via courier, at my home address around, end June 2025. Once opened, I immediately noticed the flimsy and hazardous product design and assembly. With due care, I filled the "fuel" tank with Parrafin and immediately noticed that the burner was mounted, directly on top of the fuel tank, without safety mechanisms. This was a dangerous flaw and raised serious safety concerns. Then, as soon as I ignited the burner and attempted to adjust the burner/flame hight, the mechanism, malfunctioned and dangerously slipped out of position. Due to the poor design of the mechanism/entire unit, I got burnt attempting to reset/adjust the flame/burner hight. Whilst busy trying to reset the burner/flame hight, the fuel/Parrafin spilled on the tank, resulting on the flame igniting the Parrafin in the tank. Therefore, since first use, the product proved hazardous and a danger to human safety/life. I searched the Makro App and the internet on how to return the dangerous product. I was able to log the return via the Makro App (on 09/07/2025), with order number: OD***. Once the return was captured/initiated on 09/07/2025, I was notified that the product would be collected on/by 12/07/2025 and that I would be refunded by 26/07/2025. The product was not collected on 12/07/2025, so I called Makro's call centre, on 14/07/2025, to query the collection and the progress of my return, the call centre confirmed, with reference, 143JD, and promised to escalate my return/query and provide feedback. AGAIN, I was never contacted by Makro with feedback afterward so I opted to further escalate my query/concerns, via email/s to Makro. I saved copies of all my emails, to Makro, and details of telephone calls to Makro for my paper trail and evidence. Therefore, due to Makro's appalling, non existant, "customer service" and their clear intention not to refund me, or respond to my queries, despite me complying fully with their requirements, I will now escalate my concerns, on social media, in an effort to expose Makro's conduct and disgusting attitude towards its customers. I have been a loyal Makro customer for many years but will now also motivate for friends, family and all acquaintances to boycott Makro.