Makro's 14 days plus nightmareMAK***

More than two weeks after the disastrous start to Makro's Black 5 Day promotion, I am still waiting for delivery of a number of items ordered on 23 November. To make matters worse, and contrary to what Makro claims in press releases, they could not be bothered to either sort out their mess, respond to inquiries or, God forbid, apologise. No less than four e-mails (both to the general customer care address and to a specific consultant) remain unanswered. Their social media team seems to think that a week is an appropriate time to respond. And if they do respond, the response is without any substance and no further feedback is forthcoming. This was definitely my last online purchase from Makro.