JB
Johannes B
1 reviews | Active since Nov 2014
26 Oct 2022, 12:33
Makro........Professionally Confused.
On 19/10/2022 I bought a gas stove online from Makro. Order MAK***. I then received an email stating that the item has been handed to the courier for delivery. Delivery on the order states 7 to 10 working days. I do not have an issue with that. On 24/10/2022 I called to follow up for an update. This is where I am told that they cannot give me an update as they do not know who the courier is. on 26/10/2022 I called again and was told the same story. How can a system indicate 'handed to courier' but they do not know who it is? I am seriously considering cancelling my order and buy somewhere else.
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Replies (2)
Makro's replyOfficial
26 Oct 2022, 15:21Good day Johannes,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
Makro's reply26 Oct 2022, 15:21
Official
Good day Johannes,
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform and we do apologize for the inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Kindly note that we will contact the relevant management for assistance and will be sure to revert with feedback.
We understand how critical we are in the role of supporting you and will definitely be implementing solutions to ensure that this issue does not occur in the future.
Please be advised that feedback will be provided.
Once again, we apologize for the inconvenience caused throughout your journey with us.
I hope you find the above in order.
Kind Regards,
Makro Hellopeter Team
Best regards,
JB
Johannes B's updateReviewer Update
11 Nov 2022, 07:03Update.
So my stove was delivered eventually only to discover that it was faulty despite a 'quality control' sticker at the back. The grill section in the gas oven lights up but dies out as soon as the gas knob is released. Even holding it in for 30 seconds as instructed does not work. The electric lighter also fires when it feels like it.
Item was delivered to supplier on Tuesday 8 Nov and no feedback was received yet.
I request a speedy refund and will buy elsewhere.
Makro Online is yet to respond on this request.
So my stove was delivered eventually only to discover that it was faulty despite a 'quality control' sticker at the back. The grill section in the gas oven lights up but dies out as soon as the gas knob is released. Even holding it in for 30 seconds as instructed does not work. The electric lighter also fires when it feels like it.
Item was delivered to supplier on Tuesday 8 Nov and no feedback was received yet.
I request a speedy refund and will buy elsewhere.
Makro Online is yet to respond on this request.
JB
Johannes B's update11 Nov 2022, 07:03
Reviewer Update
Update.
So my stove was delivered eventually only to discover that it was faulty despite a 'quality control' sticker at the back. The grill section in the gas oven lights up but dies out as soon as the gas knob is released. Even holding it in for 30 seconds as instructed does not work. The electric lighter also fires when it feels like it.
Item was delivered to supplier on Tuesday 8 Nov and no feedback was received yet.
I request a speedy refund and will buy elsewhere.
Makro Online is yet to respond on this request.
So my stove was delivered eventually only to discover that it was faulty despite a 'quality control' sticker at the back. The grill section in the gas oven lights up but dies out as soon as the gas knob is released. Even holding it in for 30 seconds as instructed does not work. The electric lighter also fires when it feels like it.
Item was delivered to supplier on Tuesday 8 Nov and no feedback was received yet.
I request a speedy refund and will buy elsewhere.
Makro Online is yet to respond on this request.