MakroOnline runs away with your money after you've returned an item

Don't make the mistake of buying from makro online. My order arrived completely incorrect. The chair was the incorrect color, but I was forced to keep it because I could t send it in original packaging because they use cheap couriers and not their own. Secondly, the table I ordered was of such poor material I returned that on 17 February 2025. Since then, I have not received any update. They've taken my money and taken their table and made no effort to refund me or keep in touch.

My husband has been whatsapping them DAILY and the chat just refreshes after they say they will put him through to an operator after describing the problem.

They are non-responsive and have refused to help me. This is a complete violation of my consumer rights.