NS
Nonkululeko S
1 reviews | Active since Dec 2024
20 Apr 2026, 10:56
MakroOnline
I had placed an order on the 27th of March for an Airfryer and forgot to change my address,called in even sent an email for change of address but was unable to change it as they state they can't change address once package has been dispatched then I asked for them to cancel the order and process a refund and I was told I can do that but till today there is no feedback regarding my refund and I had called,sent emails even tried their WhatsApp line but I'm still not getting the response I am looking, I'm being told to wait another 2 days before cancelation is processed then if it is done I must still wait for 2 - 7 working days for the refund to be processed. There's no guarantee that this issue will be resolved in the time frame given as I have been waiting from last month
Helpful (0)
Replies (22)0
Replies (22)
Makro's replyOfficial
20 Apr 2026, 15:54Hi Nonkululeko,
We apologize for the delay of your cancellation request.
We have reached out to the supplier team and reqeusted for the feedback regarding your refund.
We will provide you with feedback, as soon as we have received it.
We apologize for the inconvenience cuased.
Regards,
Makro social media team.
We apologize for the delay of your cancellation request.
We have reached out to the supplier team and reqeusted for the feedback regarding your refund.
We will provide you with feedback, as soon as we have received it.
We apologize for the inconvenience cuased.
Regards,
Makro social media team.
Best regards,
Makro's reply20 Apr 2026, 15:54
Official
Hi Nonkululeko,
We apologize for the delay of your cancellation request.
We have reached out to the supplier team and reqeusted for the feedback regarding your refund.
We will provide you with feedback, as soon as we have received it.
We apologize for the inconvenience cuased.
Regards,
Makro social media team.
We apologize for the delay of your cancellation request.
We have reached out to the supplier team and reqeusted for the feedback regarding your refund.
We will provide you with feedback, as soon as we have received it.
We apologize for the inconvenience cuased.
Regards,
Makro social media team.
Best regards,
NS
Nonkululeko S's updateReviewer Update
22 Apr 2026, 10:09Good morning
It is day 2 of my request for my refund may I please get an update regarding my query.
It is day 2 of my request for my refund may I please get an update regarding my query.
NS
Nonkululeko S's update22 Apr 2026, 10:09
Reviewer Update
Good morning
It is day 2 of my request for my refund may I please get an update regarding my query.
It is day 2 of my request for my refund may I please get an update regarding my query.
Makro's replyOfficial
22 Apr 2026, 14:31Hi Nonkululeko,
We are awaiting feedback and we will revert back to you with feedback.
We apologize for the delay of your refund.
Regards,
Makro social media team.
We are awaiting feedback and we will revert back to you with feedback.
We apologize for the delay of your refund.
Regards,
Makro social media team.
Best regards,
Makro's reply22 Apr 2026, 14:31
Official
Hi Nonkululeko,
We are awaiting feedback and we will revert back to you with feedback.
We apologize for the delay of your refund.
Regards,
Makro social media team.
We are awaiting feedback and we will revert back to you with feedback.
We apologize for the delay of your refund.
Regards,
Makro social media team.
Best regards,
NS
Nonkululeko S's updateReviewer Update
24 Apr 2026, 11:05Good morning
How long does it take for this issue to be resolved I mean I am still waiting for the update but no one is saying anything about my query nor am I getting a respond regarding my refund
What must happen for this to be resolved??
How long does it take for this issue to be resolved I mean I am still waiting for the update but no one is saying anything about my query nor am I getting a respond regarding my refund
What must happen for this to be resolved??
NS
Nonkululeko S's update24 Apr 2026, 11:05
Reviewer Update
Good morning
How long does it take for this issue to be resolved I mean I am still waiting for the update but no one is saying anything about my query nor am I getting a respond regarding my refund
What must happen for this to be resolved??
How long does it take for this issue to be resolved I mean I am still waiting for the update but no one is saying anything about my query nor am I getting a respond regarding my refund
What must happen for this to be resolved??
Makro's replyOfficial
24 Apr 2026, 15:44 Hi Nonkululeko,
We understand how important this is to you and are actively working to resolve the issue. We truly appreciate your patience and will share an update with you as soon as we can. We’re very sorry for any inconvenience this may have caused.
We apologize for the delay of your refund.
Regards,
Makro social media team.
We understand how important this is to you and are actively working to resolve the issue. We truly appreciate your patience and will share an update with you as soon as we can. We’re very sorry for any inconvenience this may have caused.
We apologize for the delay of your refund.
Regards,
Makro social media team.
Best regards,
Makro's reply24 Apr 2026, 15:44
Official
Hi Nonkululeko,
We understand how important this is to you and are actively working to resolve the issue. We truly appreciate your patience and will share an update with you as soon as we can. We’re very sorry for any inconvenience this may have caused.
We apologize for the delay of your refund.
Regards,
Makro social media team.
We understand how important this is to you and are actively working to resolve the issue. We truly appreciate your patience and will share an update with you as soon as we can. We’re very sorry for any inconvenience this may have caused.
We apologize for the delay of your refund.
Regards,
Makro social media team.
Best regards,
NS
Nonkululeko S's updateReviewer Update
24 Apr 2026, 16:01But you are not helping me in this regard because you are apologising with no turn around time for my refund nor what is taking so long for this issue to be resolved.
I mean I paid in full for my order but you are just dragging this longer than necessary
I mean I paid in full for my order but you are just dragging this longer than necessary
NS
Nonkululeko S's update24 Apr 2026, 16:01
Reviewer Update
But you are not helping me in this regard because you are apologising with no turn around time for my refund nor what is taking so long for this issue to be resolved.
I mean I paid in full for my order but you are just dragging this longer than necessary
I mean I paid in full for my order but you are just dragging this longer than necessary
Makro's replyOfficial
24 Apr 2026, 16:15Hi Nonkululeko,
Our team is working on this matter and following up, we will revert back as soon as we receive feedback. We apologize for the inconvenience caused.
Regards,
Makro social media team.
Our team is working on this matter and following up, we will revert back as soon as we receive feedback. We apologize for the inconvenience caused.
Regards,
Makro social media team.
Best regards,
Makro's reply24 Apr 2026, 16:15
Official
Hi Nonkululeko,
Our team is working on this matter and following up, we will revert back as soon as we receive feedback. We apologize for the inconvenience caused.
Regards,
Makro social media team.
Our team is working on this matter and following up, we will revert back as soon as we receive feedback. We apologize for the inconvenience caused.
Regards,
Makro social media team.
Best regards,
NS
Nonkululeko S's updateReviewer Update
24 Apr 2026, 16:17An estimated time of this issue being resolved is how long that is what I'm asking here???
NS
Nonkululeko S's update24 Apr 2026, 16:17
Reviewer Update
An estimated time of this issue being resolved is how long that is what I'm asking here???
Makro's replyOfficial
25 Apr 2026, 08:48Hi Nonkululeko,
We are unable to provide definite estimation of when the order will be cancelled.
We can confirm that the order is in the process of being cancelled.
We will advise once the refund has been processed.
We are truly sorry for the delay of your refund.
Regards,
Makro social media team.
We are unable to provide definite estimation of when the order will be cancelled.
We can confirm that the order is in the process of being cancelled.
We will advise once the refund has been processed.
We are truly sorry for the delay of your refund.
Regards,
Makro social media team.
Best regards,
Makro's reply25 Apr 2026, 08:48
Official
Hi Nonkululeko,
We are unable to provide definite estimation of when the order will be cancelled.
We can confirm that the order is in the process of being cancelled.
We will advise once the refund has been processed.
We are truly sorry for the delay of your refund.
Regards,
Makro social media team.
We are unable to provide definite estimation of when the order will be cancelled.
We can confirm that the order is in the process of being cancelled.
We will advise once the refund has been processed.
We are truly sorry for the delay of your refund.
Regards,
Makro social media team.
Best regards,
NS
Nonkululeko S's updateReviewer Update
28 Apr 2026, 11:27Morning
Today is the 28th of April exactly a month ago with a purchase I did from you and no communication whatsoever regarding my refund and still I don't understand why is it my problem that the supplier has not contacted you yet regarding this order because I paid full amount but to get my refund it is a struggle,you should deal with your supplier aside and process my refund as it is not my fault you could not assist me with change of address.
Today is the 28th of April exactly a month ago with a purchase I did from you and no communication whatsoever regarding my refund and still I don't understand why is it my problem that the supplier has not contacted you yet regarding this order because I paid full amount but to get my refund it is a struggle,you should deal with your supplier aside and process my refund as it is not my fault you could not assist me with change of address.
NS
Nonkululeko S's update28 Apr 2026, 11:27
Reviewer Update
Morning
Today is the 28th of April exactly a month ago with a purchase I did from you and no communication whatsoever regarding my refund and still I don't understand why is it my problem that the supplier has not contacted you yet regarding this order because I paid full amount but to get my refund it is a struggle,you should deal with your supplier aside and process my refund as it is not my fault you could not assist me with change of address.
Today is the 28th of April exactly a month ago with a purchase I did from you and no communication whatsoever regarding my refund and still I don't understand why is it my problem that the supplier has not contacted you yet regarding this order because I paid full amount but to get my refund it is a struggle,you should deal with your supplier aside and process my refund as it is not my fault you could not assist me with change of address.
Makro's replyOfficial
28 Apr 2026, 14:42 Hi Nonkululeko,
We are still awaiting feedback from supplier team.
We understand that we have taken longer than the required time frame to get the issue sorted.
We are sincerely sorry.
We will revert back to you with feedback regarding your refund.
Regards,
Makro social media team.
We are still awaiting feedback from supplier team.
We understand that we have taken longer than the required time frame to get the issue sorted.
We are sincerely sorry.
We will revert back to you with feedback regarding your refund.
Regards,
Makro social media team.
Best regards,
Makro's reply28 Apr 2026, 14:42
Official
Hi Nonkululeko,
We are still awaiting feedback from supplier team.
We understand that we have taken longer than the required time frame to get the issue sorted.
We are sincerely sorry.
We will revert back to you with feedback regarding your refund.
Regards,
Makro social media team.
We are still awaiting feedback from supplier team.
We understand that we have taken longer than the required time frame to get the issue sorted.
We are sincerely sorry.
We will revert back to you with feedback regarding your refund.
Regards,
Makro social media team.
Best regards,
NS
Nonkululeko S's updateReviewer Update
28 Apr 2026, 15:17Hi
So will I have to wait another month before this matter is resolved because I don't recall buying from a supplier but Makro??
If possible can I please be given contact details for this supplier as I don't see this matter being resolved anytime soon so I can get clarification from them directly cause honestly I shouldn't be waiting this long if you have an issue with the supplier that is your own issue to resolve but as for me I should be refunded you can see I have not received my order and I paid in full therefore this should not be my problem to wait for the supplier.
May I be given the supplier details so I can contact them myself as you are failing to assist me in this regard.😡😡
So will I have to wait another month before this matter is resolved because I don't recall buying from a supplier but Makro??
If possible can I please be given contact details for this supplier as I don't see this matter being resolved anytime soon so I can get clarification from them directly cause honestly I shouldn't be waiting this long if you have an issue with the supplier that is your own issue to resolve but as for me I should be refunded you can see I have not received my order and I paid in full therefore this should not be my problem to wait for the supplier.
May I be given the supplier details so I can contact them myself as you are failing to assist me in this regard.😡😡
NS
Nonkululeko S's update28 Apr 2026, 15:17
Reviewer Update
Hi
So will I have to wait another month before this matter is resolved because I don't recall buying from a supplier but Makro??
If possible can I please be given contact details for this supplier as I don't see this matter being resolved anytime soon so I can get clarification from them directly cause honestly I shouldn't be waiting this long if you have an issue with the supplier that is your own issue to resolve but as for me I should be refunded you can see I have not received my order and I paid in full therefore this should not be my problem to wait for the supplier.
May I be given the supplier details so I can contact them myself as you are failing to assist me in this regard.😡😡
So will I have to wait another month before this matter is resolved because I don't recall buying from a supplier but Makro??
If possible can I please be given contact details for this supplier as I don't see this matter being resolved anytime soon so I can get clarification from them directly cause honestly I shouldn't be waiting this long if you have an issue with the supplier that is your own issue to resolve but as for me I should be refunded you can see I have not received my order and I paid in full therefore this should not be my problem to wait for the supplier.
May I be given the supplier details so I can contact them myself as you are failing to assist me in this regard.😡😡
NS
Nonkululeko S's updateReviewer Update
28 Apr 2026, 15:28Or maybe I should just refer this matter to the ombudsman cause nothing is being done from your side with regards to my refund and then maybe you will be able to give me a time frame for my refund as I'm being told that the supplier hasn't responded with this issue
NS
Nonkululeko S's update28 Apr 2026, 15:28
Reviewer Update
Or maybe I should just refer this matter to the ombudsman cause nothing is being done from your side with regards to my refund and then maybe you will be able to give me a time frame for my refund as I'm being told that the supplier hasn't responded with this issue
Makro's replyOfficial
29 Apr 2026, 09:42 Hi Nonkululeko,
We are still awaiting feedback from supplier team.
Our team is working on this matter and following up, we will revert back as soon as we receive feedback. We apologize for the inconvenience caused.
We are sincerely sorry.
Regards,
Makro social media team.
We are still awaiting feedback from supplier team.
Our team is working on this matter and following up, we will revert back as soon as we receive feedback. We apologize for the inconvenience caused.
We are sincerely sorry.
Regards,
Makro social media team.
Best regards,
Makro's reply29 Apr 2026, 09:42
Official
Hi Nonkululeko,
We are still awaiting feedback from supplier team.
Our team is working on this matter and following up, we will revert back as soon as we receive feedback. We apologize for the inconvenience caused.
We are sincerely sorry.
Regards,
Makro social media team.
We are still awaiting feedback from supplier team.
Our team is working on this matter and following up, we will revert back as soon as we receive feedback. We apologize for the inconvenience caused.
We are sincerely sorry.
Regards,
Makro social media team.
Best regards,
NS
Nonkululeko S's updateReviewer Update
04 May 2026, 08:24Hi
It's a new week again with no resolution and no update regarding my refund and yet I ask again why is it that I have to wait this long for your supplier to give feedback about my refund cause as for me I had bought online from Makro not the supplier.
How long will this have to drag cause really it is annoying to be doing such follow ups for my money 😡😡😡
It's a new week again with no resolution and no update regarding my refund and yet I ask again why is it that I have to wait this long for your supplier to give feedback about my refund cause as for me I had bought online from Makro not the supplier.
How long will this have to drag cause really it is annoying to be doing such follow ups for my money 😡😡😡
NS
Nonkululeko S's update04 May 2026, 08:24
Reviewer Update
Hi
It's a new week again with no resolution and no update regarding my refund and yet I ask again why is it that I have to wait this long for your supplier to give feedback about my refund cause as for me I had bought online from Makro not the supplier.
How long will this have to drag cause really it is annoying to be doing such follow ups for my money 😡😡😡
It's a new week again with no resolution and no update regarding my refund and yet I ask again why is it that I have to wait this long for your supplier to give feedback about my refund cause as for me I had bought online from Makro not the supplier.
How long will this have to drag cause really it is annoying to be doing such follow ups for my money 😡😡😡
Makro's replyOfficial
04 May 2026, 10:17 Hi Nonkululeko,
We are still awaiting feedback from supplier team.
Our team is working on this matter and following up, we will revert back as soon as we receive feedback. We apologize for the inconvenience caused.
We are sincerely sorry.
Regards,
Makro social media team.
We are still awaiting feedback from supplier team.
Our team is working on this matter and following up, we will revert back as soon as we receive feedback. We apologize for the inconvenience caused.
We are sincerely sorry.
Regards,
Makro social media team.
Best regards,
Makro's reply04 May 2026, 10:17
Official
Hi Nonkululeko,
We are still awaiting feedback from supplier team.
Our team is working on this matter and following up, we will revert back as soon as we receive feedback. We apologize for the inconvenience caused.
We are sincerely sorry.
Regards,
Makro social media team.
We are still awaiting feedback from supplier team.
Our team is working on this matter and following up, we will revert back as soon as we receive feedback. We apologize for the inconvenience caused.
We are sincerely sorry.
Regards,
Makro social media team.
Best regards,
NS
Nonkululeko S's updateReviewer Update
05 May 2026, 09:42Hi
I'm still waiting for an update regarding my refund please stop the supplier story because it is annoying and really I want my money cause it has been way too much for me to wait this long for something I did not receive 😡😡 and you can't control the process from your side
I'm still waiting for an update regarding my refund please stop the supplier story because it is annoying and really I want my money cause it has been way too much for me to wait this long for something I did not receive 😡😡 and you can't control the process from your side
NS
Nonkululeko S's update05 May 2026, 09:42
Reviewer Update
Hi
I'm still waiting for an update regarding my refund please stop the supplier story because it is annoying and really I want my money cause it has been way too much for me to wait this long for something I did not receive 😡😡 and you can't control the process from your side
I'm still waiting for an update regarding my refund please stop the supplier story because it is annoying and really I want my money cause it has been way too much for me to wait this long for something I did not receive 😡😡 and you can't control the process from your side
Makro's replyOfficial
05 May 2026, 10:12 Hi Nonkululeko,
We are awaiting feedback from the supplier team regarding your refund.
We understand that we have taken longer than usual to get the issue resolved.
We will update you as soon as feedback is received.
We apologize for the inconvenience cuased.
Regards,
Makro social media team.
We are awaiting feedback from the supplier team regarding your refund.
We understand that we have taken longer than usual to get the issue resolved.
We will update you as soon as feedback is received.
We apologize for the inconvenience cuased.
Regards,
Makro social media team.
Best regards,
Makro's reply05 May 2026, 10:12
Official
Hi Nonkululeko,
We are awaiting feedback from the supplier team regarding your refund.
We understand that we have taken longer than usual to get the issue resolved.
We will update you as soon as feedback is received.
We apologize for the inconvenience cuased.
Regards,
Makro social media team.
We are awaiting feedback from the supplier team regarding your refund.
We understand that we have taken longer than usual to get the issue resolved.
We will update you as soon as feedback is received.
We apologize for the inconvenience cuased.
Regards,
Makro social media team.
Best regards,
NS
Nonkululeko S's updateReviewer Update
05 May 2026, 10:16Hi
Why can't you process my refund in the interim while you are sorting out your issues with the supplier cause I don't understand this and please supply me with the contact number for the supplier so I can contact them from my side.
I just can't wait another month again for something I don't understand really it is not fair
Why can't you process my refund in the interim while you are sorting out your issues with the supplier cause I don't understand this and please supply me with the contact number for the supplier so I can contact them from my side.
I just can't wait another month again for something I don't understand really it is not fair
NS
Nonkululeko S's update05 May 2026, 10:16
Reviewer Update
Hi
Why can't you process my refund in the interim while you are sorting out your issues with the supplier cause I don't understand this and please supply me with the contact number for the supplier so I can contact them from my side.
I just can't wait another month again for something I don't understand really it is not fair
Why can't you process my refund in the interim while you are sorting out your issues with the supplier cause I don't understand this and please supply me with the contact number for the supplier so I can contact them from my side.
I just can't wait another month again for something I don't understand really it is not fair
Makro's replyOfficial
05 May 2026, 12:26 Hi Nonkululeko,
We have received feedback that the order has been cancelled and refunded.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We are truly sorry for the delay and inconvenience that we have caused you.
Regards,
Makro social media team.
We have received feedback that the order has been cancelled and refunded.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We are truly sorry for the delay and inconvenience that we have caused you.
Regards,
Makro social media team.
Best regards,
Makro's reply05 May 2026, 12:26
Official
Hi Nonkululeko,
We have received feedback that the order has been cancelled and refunded.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We are truly sorry for the delay and inconvenience that we have caused you.
Regards,
Makro social media team.
We have received feedback that the order has been cancelled and refunded.
The refund will reflect back into your account within the next 7 to 14 working days, bank dependent.
Upon checking your bank statements, please ensure that you refer to the date of purchase, as the bank usually backdates these payments.
We are truly sorry for the delay and inconvenience that we have caused you.
Regards,
Makro social media team.
Best regards,
NS
Nonkululeko S's updateReviewer Update
05 May 2026, 12:32Hi
Finally some positive news will be waiting patiently soooo
Finally some positive news will be waiting patiently soooo
NS
Nonkululeko S's update05 May 2026, 12:32
Reviewer Update
Hi
Finally some positive news will be waiting patiently soooo
Finally some positive news will be waiting patiently soooo
Makro's replyOfficial
05 May 2026, 12:56 Hi Nonkululeko,
We are truly sorry for the delay.
Regards,
Makro social media team.
We are truly sorry for the delay.
Regards,
Makro social media team.
Best regards,
Makro's reply05 May 2026, 12:56
Official
Hi Nonkululeko,
We are truly sorry for the delay.
Regards,
Makro social media team.
We are truly sorry for the delay.
Regards,
Makro social media team.
Best regards,