MAKRON ONLINE AND RETURN OF DAMAGED GOODS

MAKRO DELIVERY WAS NOT GREAT AND THEY NEEDED TO USE MY CAR TO DELIVER THE GOODS TO MY DOOR FROM THE GATE. THE BOZ HAD BEEN DAMAGED.I WOULD LIKE TO PLEASE ASK ASSISTANCE OR HELP FROM MANAGMENT REGARDING AN ITEM HAVE HAD UMEROUS ONLINE EMAILS WITH REGARDING REPLACEMENT OF AN DAMAGED ITEM WORTH R6000 IT HAS BEEN A ONTH WHERE MAKRO HAS MADE ARRANGMENTS TO COLLECT. I NEED TO STAY AT HOME AND I LOSE MY INCOME TO WAIT FOR MAKRO TO ARRIVE! SERVICES HAS BEEN APPAULING AND PLEASE CAN SOMEONE HELP ME WITH MY PROBLEM WITHOUT ME LOSING MY INCOME BY DOING IT!