ME
Meagan E
1 reviews | Active since Dec 2021
09 Dec 2021, 18:19
#MakroMustFall!!
Dear Makro Complaint Department.
Since you are taking your own precious time to respond to my emails and answer my calls + Reply to my Enquiries. I think leaving my complaints on your FACEBOOK page and Hello Peter might make you realize that its actually time to pick up the phone and give me a call.
I think I can say that I am speaking on behalf of all Customers that complaints on a daily. WHEN WILL WE BE HEARD?
First of all, For a company so big ,You guys have the baddest Online shopping platform. Don't evens get me started on your Refund and Return Policy. Why do I have to wait almost a Month for my refund?
You have a Poor refund and Cancellation Policy and Service (YOUR SERVICE IS PATHETIC)! PATHETIC!!! No response to my emails, I spend Loads of money on airtime just to listen to your annoying music.
BAD SERVICE
Helpful (0)
Replies (3)0
Replies (3)
Makro's replyOfficial
10 Dec 2021, 10:48Good day Meagan,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
Makro's reply10 Dec 2021, 10:48
Official
Good day Meagan,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback shortly.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Best regards,
ME
Meagan E's updateReviewer Update
10 Dec 2021, 10:55I am in tears almost everyday because you guys just don't understand the frustration I have inside me for your company. It's bad!!! A company has never made me cried like this for my OWN money!!
I'm a single parent and apart from having to struggle in life I have to struggle to get my own money back from you guys.
This is insane. I want feedback no later than today!
I'm a single parent and apart from having to struggle in life I have to struggle to get my own money back from you guys.
This is insane. I want feedback no later than today!
ME
Meagan E's update10 Dec 2021, 10:55
Reviewer Update
I am in tears almost everyday because you guys just don't understand the frustration I have inside me for your company. It's bad!!! A company has never made me cried like this for my OWN money!!
I'm a single parent and apart from having to struggle in life I have to struggle to get my own money back from you guys.
This is insane. I want feedback no later than today!
I'm a single parent and apart from having to struggle in life I have to struggle to get my own money back from you guys.
This is insane. I want feedback no later than today!
ME
Meagan E's updateReviewer Update
10 Dec 2021, 11:49It's a hour later. When will I get my feedback regarding my money Makro?!
ME
Meagan E's update10 Dec 2021, 11:49
Reviewer Update
It's a hour later. When will I get my feedback regarding my money Makro?!