Makro/Market place refusing to refund me for an online purchase that was delivered broken

Ordered a mirror from Makro in December but mirror was delivered broken (glasses could be heard inside). A note was made together with the driver on the delivery invoice that the mirror was delivered broken. I phoned Makro immediately and a return request was made. Mirror was collected after numerous follow-ups by myself about the uplifment of the mirror. Now I'm being told the mirror is still showing that it is in transit, this is now three weeks after the mirror was collected. I am requesting for my refund which Makro or the Market place is not willing to give. This means I will never receive my money.