lP
lynn P
1 reviews | Active since May 2012
11 Nov 2024, 10:24
MAKRO,MAKRO,MAKRO!
I returned an item to Makro on the 16th October and still awaiting refund. I have been calling for 3 weeks to the callcentre and everytime fed the same NONSENSE. What is amazing is that you cannot speak to their finance department. An email has to be sent via their call agents and then there is a turn around of 48hrs for finance to respond, furthermore you as the customer cannot be copied in on this email. WOW!!! So I have been waiting for 2 weeks for their finance department to respond...what a turn around time!!! It is an absolute disgrace that customers must wait for their money and get treated in this manner. I will also be going to radio 702. customer service is a joke,so easy to take peoples money but to return it is a neverending story. I checked my phone bill and thus far just on contacting Makro customer CARE (LOL) NO CARE I used over R400 in airtime, overall time on calls 260minutes. I am just sooooooooooo frustrated
Helpful (0)
Replies (16)0
Replies (16)
Makro's replyOfficial
14 Nov 2024, 09:17Hi Lynn, We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
Kind Regards,
Makro Social Media
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
Kind Regards,
Makro Social Media
Best regards,
Makro's reply14 Nov 2024, 09:17
Official
Hi Lynn, We sincerely apologize for any inconvenience that you may have experienced.
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
Kind Regards,
Makro Social Media
We acknowledge that your time is invaluable and we regret any undue stress this situation may have caused you.
Could you please let us know if your previous issue has been resolved or if there is anything further we can assist with?
Kind Regards,
Makro Social Media
Best regards,
lP
lynn P's updateReviewer Update
19 Nov 2024, 09:07ISSUE STILL NOT RESOLVED. I AM STILL WAITING FOR MY REFUND. YOUR FINANCE DEPARTMENT HAS NOT ONE BIT OF ETHIC SENSE. THIS APPARENTLY HAS BEEN ESCALATED 3 TIMES IN THE LAST WEEK AND THEY STILL HAVE NOT RESPONDED. I WANT MY MONEY TODAY!
lP
lynn P's update19 Nov 2024, 09:07
Reviewer Update
ISSUE STILL NOT RESOLVED. I AM STILL WAITING FOR MY REFUND. YOUR FINANCE DEPARTMENT HAS NOT ONE BIT OF ETHIC SENSE. THIS APPARENTLY HAS BEEN ESCALATED 3 TIMES IN THE LAST WEEK AND THEY STILL HAVE NOT RESPONDED. I WANT MY MONEY TODAY!
lP
lynn P's updateReviewer Update
19 Nov 2024, 09:09LOL I SEE THAT I WONT GET THIS RESOLVED TODAY AS MAKRO SOCIAL MEDIA ALSO ONLY RESPONDS IN 3 DAYS.
lP
lynn P's update19 Nov 2024, 09:09
Reviewer Update
LOL I SEE THAT I WONT GET THIS RESOLVED TODAY AS MAKRO SOCIAL MEDIA ALSO ONLY RESPONDS IN 3 DAYS.
Makro's replyOfficial
19 Nov 2024, 09:57Hi lynn,
Thank you for keeping in touch with us.
We apologize for the delay of your refund.
The finance team has confirmed that the refund has been processed.
Kindly allow 2-10 working days for the refund to reflect back into your bank account.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for keeping in touch with us.
We apologize for the delay of your refund.
The finance team has confirmed that the refund has been processed.
Kindly allow 2-10 working days for the refund to reflect back into your bank account.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's reply19 Nov 2024, 09:57
Official
Hi lynn,
Thank you for keeping in touch with us.
We apologize for the delay of your refund.
The finance team has confirmed that the refund has been processed.
Kindly allow 2-10 working days for the refund to reflect back into your bank account.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Thank you for keeping in touch with us.
We apologize for the delay of your refund.
The finance team has confirmed that the refund has been processed.
Kindly allow 2-10 working days for the refund to reflect back into your bank account.
We apologize for the inconvenience caused.
Regards,
Makro Social Media Team.
Best regards,
Makro's replyOfficial
19 Nov 2024, 10:45Hi Lynn,
We completely understand how important it is for you to get this situation sorted out swiftly, and we want to reassure you that we are doing everything within our power to process your refund as soon as possible.
We are currently waiting for the finance department to provide us with the final details regarding the refund.
We will update you as soon as we receive this information.
It's important to us that you know how much we regret the inconvenience caused to you.
Kind Regards,
Makro Social Media
We completely understand how important it is for you to get this situation sorted out swiftly, and we want to reassure you that we are doing everything within our power to process your refund as soon as possible.
We are currently waiting for the finance department to provide us with the final details regarding the refund.
We will update you as soon as we receive this information.
It's important to us that you know how much we regret the inconvenience caused to you.
Kind Regards,
Makro Social Media
Best regards,
Makro's reply19 Nov 2024, 10:45
Official
Hi Lynn,
We completely understand how important it is for you to get this situation sorted out swiftly, and we want to reassure you that we are doing everything within our power to process your refund as soon as possible.
We are currently waiting for the finance department to provide us with the final details regarding the refund.
We will update you as soon as we receive this information.
It's important to us that you know how much we regret the inconvenience caused to you.
Kind Regards,
Makro Social Media
We completely understand how important it is for you to get this situation sorted out swiftly, and we want to reassure you that we are doing everything within our power to process your refund as soon as possible.
We are currently waiting for the finance department to provide us with the final details regarding the refund.
We will update you as soon as we receive this information.
It's important to us that you know how much we regret the inconvenience caused to you.
Kind Regards,
Makro Social Media
Best regards,
lP
lynn P's updateReviewer Update
20 Nov 2024, 09:20They made the refund into incorrect card apparently AFTER they were provided with a bank confirmation letter and my ID.
Sorry but these works have been totally ***********.
They need to issue an immediate payment manually as it totally unacceptable that I have to wait for another almost 10days depending on when they actually do make the correct payment!!! So far we are on 33 DAYS!!!!!!
Sorry but these works have been totally ***********.
They need to issue an immediate payment manually as it totally unacceptable that I have to wait for another almost 10days depending on when they actually do make the correct payment!!! So far we are on 33 DAYS!!!!!!
lP
lynn P's update20 Nov 2024, 09:20
Reviewer Update
They made the refund into incorrect card apparently AFTER they were provided with a bank confirmation letter and my ID.
Sorry but these works have been totally ***********.
They need to issue an immediate payment manually as it totally unacceptable that I have to wait for another almost 10days depending on when they actually do make the correct payment!!! So far we are on 33 DAYS!!!!!!
Sorry but these works have been totally ***********.
They need to issue an immediate payment manually as it totally unacceptable that I have to wait for another almost 10days depending on when they actually do make the correct payment!!! So far we are on 33 DAYS!!!!!!
Makro's replyOfficial
20 Nov 2024, 13:23Hi Lynn, we truly appreciate you taking the time to reach out to us. We're keenly aware of the importance of your feedback concerning the issue you've experienced with the refund process. Please accept our heartfelt apologies for any inconvenience or distress this situation has caused you. We currently waiting on feedback.
Kind Regards,
Makro Social Media
Kind Regards,
Makro Social Media
Best regards,
Makro's reply20 Nov 2024, 13:23
Official
Hi Lynn, we truly appreciate you taking the time to reach out to us. We're keenly aware of the importance of your feedback concerning the issue you've experienced with the refund process. Please accept our heartfelt apologies for any inconvenience or distress this situation has caused you. We currently waiting on feedback.
Kind Regards,
Makro Social Media
Kind Regards,
Makro Social Media
Best regards,
lP
lynn P's updateReviewer Update
25 Nov 2024, 08:35Still no refund!!!!!!!
lP
lynn P's update25 Nov 2024, 08:35
Reviewer Update
Still no refund!!!!!!!
Makro's replyOfficial
25 Nov 2024, 12:06Hi Lynn,
Thank you for reaching out to us. We do candidly apologize for the inconvenience you have experienced regarding your refund.
As advised over your chat you will be contacted by a store representative regarding the refund process and the way forward on your inquiry.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Thank you for reaching out to us. We do candidly apologize for the inconvenience you have experienced regarding your refund.
As advised over your chat you will be contacted by a store representative regarding the refund process and the way forward on your inquiry.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
Makro's reply25 Nov 2024, 12:06
Official
Hi Lynn,
Thank you for reaching out to us. We do candidly apologize for the inconvenience you have experienced regarding your refund.
As advised over your chat you will be contacted by a store representative regarding the refund process and the way forward on your inquiry.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Thank you for reaching out to us. We do candidly apologize for the inconvenience you have experienced regarding your refund.
As advised over your chat you will be contacted by a store representative regarding the refund process and the way forward on your inquiry.
Regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
lP
lynn P's updateReviewer Update
27 Nov 2024, 07:24To date NO ONE from Makro store, call centre or finance has made contact with me. This is just a joke
lP
lynn P's update27 Nov 2024, 07:24
Reviewer Update
To date NO ONE from Makro store, call centre or finance has made contact with me. This is just a joke
lP
lynn P's updateReviewer Update
28 Nov 2024, 12:38Another day and NOTHING from Makro. 7 weeks of NOTHINGNESS!! After another call yesterday I was advised that my ticket is closed lol and alot of other nonsense. They will call back...guess what no call back. Called today, team leader calling me so I must disconnect the call. 2 hours has passed and no call.
Just what kind of operation are these people running
Just what kind of operation are these people running
lP
lynn P's update28 Nov 2024, 12:38
Reviewer Update
Another day and NOTHING from Makro. 7 weeks of NOTHINGNESS!! After another call yesterday I was advised that my ticket is closed lol and alot of other nonsense. They will call back...guess what no call back. Called today, team leader calling me so I must disconnect the call. 2 hours has passed and no call.
Just what kind of operation are these people running
Just what kind of operation are these people running
Makro's replyOfficial
02 Dec 2024, 14:38 Hi Lynn,
Please accept our deepest apologies for both the inconvenience you've endured and the delay in our reply.
We are actively following up on this matter in regard to your refund but we yet to receive feedback.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Please accept our deepest apologies for both the inconvenience you've endured and the delay in our reply.
We are actively following up on this matter in regard to your refund but we yet to receive feedback.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
Makro's reply02 Dec 2024, 14:38
Official
Hi Lynn,
Please accept our deepest apologies for both the inconvenience you've endured and the delay in our reply.
We are actively following up on this matter in regard to your refund but we yet to receive feedback.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Please accept our deepest apologies for both the inconvenience you've endured and the delay in our reply.
We are actively following up on this matter in regard to your refund but we yet to receive feedback.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
lP
lynn P's updateReviewer Update
03 Dec 2024, 10:37This is RIDICULOUS. I am going to see a lawyer today as I am getting the run around. 7 weeks and `NO ONE gives feedback Every day I get promised to be called back my team leaders and they dont. Why cant anyone give me proof of payment?
lP
lynn P's update03 Dec 2024, 10:37
Reviewer Update
This is RIDICULOUS. I am going to see a lawyer today as I am getting the run around. 7 weeks and `NO ONE gives feedback Every day I get promised to be called back my team leaders and they dont. Why cant anyone give me proof of payment?
Makro's replyOfficial
07 Dec 2024, 08:50Hi Lynn,
We do apologize for the delay response.
Please know that we are actively following up with our finance department to get the information you need.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
We do apologize for the delay response.
Please know that we are actively following up with our finance department to get the information you need.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
Makro's reply07 Dec 2024, 08:50
Official
Hi Lynn,
We do apologize for the delay response.
Please know that we are actively following up with our finance department to get the information you need.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
We do apologize for the delay response.
Please know that we are actively following up with our finance department to get the information you need.
We will ensure you are promptly informed the moment we have any update.
Warm regards,
Makro Social Media Team
Hello Peter Agent
www.makro.co.za
A division of MASSMART Holdings Limited
Best regards,
lP
lynn P's updateReviewer Update
10 Dec 2024, 08:35lol your finance dept is not active at all. I still have not heard back from any representative. I just get email saying it was refunded 12th November BUT LIKE HOW MANY TIMES MUST A PERSON S****FEED AND ADVISE THAT IT WAS PAID INTO AN INCORRECT CARD!!!! That refund in 2 days time will be a month. What a joke. Anyway I informed in writing to all contacts of Makro and Mass mart that I could find and included them in my email to Carte Blanche to investigate.
lP
lynn P's update10 Dec 2024, 08:35
Reviewer Update
lol your finance dept is not active at all. I still have not heard back from any representative. I just get email saying it was refunded 12th November BUT LIKE HOW MANY TIMES MUST A PERSON S****FEED AND ADVISE THAT IT WAS PAID INTO AN INCORRECT CARD!!!! That refund in 2 days time will be a month. What a joke. Anyway I informed in writing to all contacts of Makro and Mass mart that I could find and included them in my email to Carte Blanche to investigate.
Makro's replyOfficial
17 Dec 2024, 15:11 Dear Lynn,
We regret the delay in responding to your inquiry.
Rest assured that we are currently in touch with our finance department to obtain the necessary information for you.
We will keep you informed promptly once we receive any updates.
Kind regard,
Hello Peter Agent
A division of MASSMART Holdings Limited
We regret the delay in responding to your inquiry.
Rest assured that we are currently in touch with our finance department to obtain the necessary information for you.
We will keep you informed promptly once we receive any updates.
Kind regard,
Hello Peter Agent
A division of MASSMART Holdings Limited
Best regards,
Makro's reply17 Dec 2024, 15:11
Official
Dear Lynn,
We regret the delay in responding to your inquiry.
Rest assured that we are currently in touch with our finance department to obtain the necessary information for you.
We will keep you informed promptly once we receive any updates.
Kind regard,
Hello Peter Agent
A division of MASSMART Holdings Limited
We regret the delay in responding to your inquiry.
Rest assured that we are currently in touch with our finance department to obtain the necessary information for you.
We will keep you informed promptly once we receive any updates.
Kind regard,
Hello Peter Agent
A division of MASSMART Holdings Limited
Best regards,