Makrol online order cancellation
I wanted to bring to your attention an issue I've encountered with my recent purchase of AirPods Gen2 from the Makro website. I placed my order online and received a notification that my AirPods would arrive before the 16th of September 2025. However, on the 17th of September 2025, I received an SMS from Makro stating that my order had been canceled without any explanation. Additionally, the message mentioned that my refund would be processed within 7-14 days. This is quite frustrating as I was looking forward to receiving my AirPods and now, I am left without the product and my money for an extended period.
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Replies (1)'s updateReviewer Update
19 Sept 2025, 15:12Hi there, I am quite disappointed that I was not properly notified before the decision was made to cancel the order. This lack of communication is unacceptable and has caused me a lot of inconvenience. Moreover, I am puzzled as to why I should wait for 7-14 days to receive my refund. This extensive waiting period feels unreasonable and, frankly, it seems no different from being ****med. I believe that a more efficient and prompt refund process should be in place to ensure customer satisfaction and trust. I need the Airpods now.
's update19 Sept 2025, 15:12
Reviewer Update
Hi there, I am quite disappointed that I was not properly notified before the decision was made to cancel the order. This lack of communication is unacceptable and has caused me a lot of inconvenience. Moreover, I am puzzled as to why I should wait for 7-14 days to receive my refund. This extensive waiting period feels unreasonable and, frankly, it seems no different from being ****med. I believe that a more efficient and prompt refund process should be in place to ensure customer satisfaction and trust. I need the Airpods now.