MAKRO/DEFY POOR SERVICE DELIVERY

I bought a Defy washing machine from Makro Model no. DTL160 with an extended guarantee policy No. ***6 on 06 May ’22 from Makro Alberton. I used the machine once and in person went to Makro to log a service call as the machine does not spin. I was given a *** and was told that a service consultant will contact me to check the machine. A week went by and I called the service Center *** to enquire about the call out. I was told that they had the wrong contact details I was given a new *** and again I was promised that it will be logged as a priority call out. The date today is 09 June ’22 and to date I have not received and response or any feedback.