Makro/Christelle Van Rooyen

<div>I bought an item online. The description of the item was false and misleading. Due to it being holidays, I kept the item. After 2 weeks it was damaged and I logged a return as the quality was poor not as the description stated when buying the item. On the 09/12/2024 I logged a return online ref MAk*** On 10/12/2024 Khosi Ndlovu rep**** to ask what the actual fault with the item was to which I rep**** On 14/12/2024 I sent a follow up email to Khosi On 17/12/2024 I received a reply to say arrangements has been made for the item to be collected on 18/12/2024 as approval was given for collection stating The Courier Guy with the waybill reference MMLD-***-R to collect This was the last update and email I have received from Makro Online Support I have phoned weekly, spoken to different agents and all of them keeps on escalating my return but the items has still not been collected and not anyone has contacted me or replies to my emails or given me feedback. The item remains at my house, uncollected and my child without his pool during the holidays because of poor service from Makro support.</div>