Makro...anyone listening?

Makro, how many times does a person have to cancel a order to stop the process? I canceled the order 5 minutes after placing it, I realized that the number of items I ordered was incorrect. I followed all the protocols and followed up with an email to customer care, I received a Ref no - [#1J53U that was followed by an phone back from Makro and I explained the problem...that fell on deaf ears because I've just received (1) a packet of pink and white marshmallow which cost me R85.00. I wanted 4 packet s and Makro went ahead and sent one. Makro you and I are done.