Makro zero customer service and after sales service

This is the second time I am leaving a review. I still have absolutely no resolution to an stove bought on 11 December 2022. First fault reported on 9 January 2023 Again on 9 February 2023, 8 March and so on and so on. Reported on Hello Peter and got another reference number. I was assured of a replacement unit. The unit was collected on the 10th March 2023. I was promised a turn around of 3 Days, with escalation at management level. It is over a week later, I have no means of cooking at all. I cannot get a response from Makro and get cut off on my calls. Beyond furious and frustrated. NEVER EVER WILL I BUY FROM MAKRO AGAIN. After sales support and customer service is just literally absent.