JP
Jessica P
1 reviews | Active since Jun 2021
11 Jun 2021, 14:08
Makro - Zero Customer Service
A dishwasher purchased from Makro failed within it's first 6 months of life. I reported the issue to them on 25/04/2021 and have as yet still had no outcome or resolution. I mail frequently for feedback and never receive anything satisfactory back from them. This is, honestly, the worst service I have ever received.
Helpful (0)
Replies (6)0
Replies (6)
Makro's replyOfficial
11 Jun 2021, 16:10Good day Jessica,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply11 Jun 2021, 16:10
Official
Good day Jessica,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
We have received your complaint and we will therefore have it addressed and dealt with internally with relevant departmental managers, We shall thereafter relay back to you with concrete feedback within a period of 24 to 48 hours.
Once again we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
JP
Jessica P's updateReviewer Update
14 Jun 2021, 19:06No response as promised.
JP
Jessica P's update14 Jun 2021, 19:06
Reviewer Update
No response as promised.
Makro's replyOfficial
15 Jun 2021, 09:48Good Day Jessica,
Thank you for your email and apologies for the very late response.
We take all our customer's requests seriously and assure you that this matter will be my priority.
The Supplier is still waiting for repair parts.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Thank you for your email and apologies for the very late response.
We take all our customer's requests seriously and assure you that this matter will be my priority.
The Supplier is still waiting for repair parts.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Makro's reply15 Jun 2021, 09:48
Official
Good Day Jessica,
Thank you for your email and apologies for the very late response.
We take all our customer's requests seriously and assure you that this matter will be my priority.
The Supplier is still waiting for repair parts.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
Thank you for your email and apologies for the very late response.
We take all our customer's requests seriously and assure you that this matter will be my priority.
The Supplier is still waiting for repair parts.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day further.
JP
Jessica P's updateReviewer Update
15 Jun 2021, 10:11This response is unsatisfactory. I have stated on numerous occasions that I do not want that repaired unit back! I do not trust a brand that fails within its first 6 months of life. I have requested a voucher to the value of purchase in order to purchase another brand - Samsung or LG. Makro scores as I will be spending more money. Please can this happen asap! This matter has been dragging on for too long now!
JP
Jessica P's update15 Jun 2021, 10:11
Reviewer Update
This response is unsatisfactory. I have stated on numerous occasions that I do not want that repaired unit back! I do not trust a brand that fails within its first 6 months of life. I have requested a voucher to the value of purchase in order to purchase another brand - Samsung or LG. Makro scores as I will be spending more money. Please can this happen asap! This matter has been dragging on for too long now!
Makro's replyOfficial
21 Jun 2021, 16:53Good day Jessica,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Could we kindly ask that you advise if you have been assisted?
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Could we kindly ask that you advise if you have been assisted?
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Makro's reply21 Jun 2021, 16:53
Official
Good day Jessica,
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Could we kindly ask that you advise if you have been assisted?
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service. Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us.
Could we kindly ask that you advise if you have been assisted?
Hope you find the above in order.
Kind regards
Makro Hellopeter Team
JP
Jessica P's updateReviewer Update
22 Jun 2021, 06:56Not as yet. Pathetic service.
JP
Jessica P's update22 Jun 2021, 06:56
Reviewer Update
Not as yet. Pathetic service.