Makro - Zero Client satisfaction

On the 21st March I bought my mom a set of Tefal non-stick pots. I have the same set going for a year and I have no problems. My mom on the other hand has her pots peeling black non-stick coating. As we bought these in March I tried to return the pots on Saturday (27 July 2019). Only to be told by the rude customer service manager that we had used steel utensils on the pot. I assure you this is not the case!! She then advised if we really had to, then we could book the pots in to be repaired which would take 3-6 weeks and buy new pots to use in the interim. I was gobsmacked! Firstly, we are not spending further money. And secondly this set of pots is clearly flawed and I would prefer getting a different set to the same value, so we do not have the same problem in another 4 months. The attitude from the manager was shocking and the service was non-existent. I now have a set of R1000 pots that are useless to us, as well as now having to lay out further money for a new set. As a loyal customer spending money at Makro stores every month, I really expected better service and some customer satisfaction when there is a problem. Shocked and won't be spending money in store again.