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Elsabe S

1 reviews | Active since Jul 2018

31 Oct 2024, 12:02

Makro, your systems are falling apart

I ordered a chair from Makro online. When the delivery was two days overdue, I called and was told that there was "a delay" and there was no delivery date in sight. It was clear that Makro sold an item that they did not have, and I demanded an immediate refund and for the order to be cancelled. About 24 hours later I received a notice that the order was packed and ready for the courier. I again demanded that the order be cancelled - which apparently takes between 48 and 72 hours, while the left hand and the right hand don't talk to each other. I now have to wait for the 72 hours to expire, and then I may get my money back within 7 to 14 days. I have not encountered such a shambles in a long time. And apparently it is not possible to talk to the managing director. It is clear that their customers are commodities used for making money by whatever means.

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Replies (4)
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Elsabe S's update11 Nov 2024, 17:21
Reviewer Update
I cancelled the order on 30th October. It is now 11th November and I have still not received my refund. This could have happened at the press of a button within a day if you know what you were doing and if you were doing honest business. Do you use ***eons for sending refunds to bank accounts?
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Elsabe S's update11 Nov 2024, 17:22
Reviewer Update
And if you cannot do what I asked in the first place, then DON'T ask me how you can assist me further.
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Elsabe S's update12 Nov 2024, 11:12
Reviewer Update
Proof that the left hand and the right hand below to different universes. This order was ALLEGEDLY cancelled on 30th October, and I am ALLEGEDLY waiting for a refund that should have been in my account already if your company had SOME electronic systems that actually work. Spare me the word salad and **** promises and give me my refund. Oh, and if anyone is in charge of this shambles, then get that person to contact me by email.
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Elsabe S's update15 Nov 2024, 12:19
Reviewer Update
I can understand why Makro chooses to hide all their responses - it simply confirms the lack of customer service and the chaos in their business. TWO WEEKS to get a refund that could have been processed within 24 hours even if the process was slow. Lesson learnt - taking my business elsewhere.