Makro your online customer service is the worst!

The worst customer service from an online store I have ever experienced. I placed an order 22 March before lockdown. I received a portion of this order around a month later. The balance was for beers, wine and gin. The wine order they cancelled and refunded. I was expecting the balance of my order to be delivered after the ban on alcohol was lifted. I am still waiting for the order. I also ordered a dishwasher 27 May which has not arrived. I have made 6+ calls, have a reference number and sent 2 emails no answers. The dishwasher cost a lot of money and I would love to cancel this and buy it at Hirsch's where i will get much better service. Very disappointing service. I will never buy online from Makro again!