Makro! Your Fridge is Broken!

Item: Makro
Rating: 1
Author: Franco E

I purchased a french door Hisense fridge from Makro. Once leveled and plugged in it sounds like a diesel tractor. I suspect it was damaged in Makro's warehouse or during transport. I have phoned customer care, spend over an hour on hold. reported it via email and to a lethargic consultant. In one week, I have not received any feedback from them.

Helpful (0)

Replies (1)

Makro's replyOfficial

03 Jul 2020, 09:59

Good day Franco,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply03 Jul 2020, 09:59

Official