MAKRO, YOU SUCK FOR THE UPTEENTH TIME NOW !!!

So MAKRO doesn't really care about the reviews on a platform such as HelloPeter!!! My third attempt now on Hellopeter!!! Let's see if I can really find closure to this frustration that I'm experiencing! I really just want to close it off, get my money refunded and never to shop online from MAKRO again! I placed my order at the end of July and to date haven't received it. I then proceeded to cancel the order last week and was told that MAKRO Woodmead has to cancel it on their side in order for my refund to be effected. Each day I set out to find out what the status is, not the other way around where MAKRO would follow up with you on whether the issue is resolved! How do I get my complaint to reach the CEO of MAKRO???? Gone are the days where customer service mattered! So much money on airtime has been spent and my frustration levels cannot be sufficiently articulated here! After this review, all I will receive from Makro is 1 call. NEVER to hear from them again! They PROMISE to call you and resolve it. "Mam, we apologise for this" someone from our office will you. YOUR ONLINE PLATFORM SUCKS!!! Refund my money PLEASE!!!