Makro - you have lost a customer

I am beyond frustrated with the back up and customer service of Makro.

I purchased an AEG Gas freestanding Stove online on the 11th December 2022. The oven has not been working properly since installation. I logged a query on the 9 January 2023.

A technician was sent out (eventually) to discover the fan was not working. Days go by and nothing. I keep phoning and following up. Cannot get the part so now must arrange for a replacement unit.

But first, they need a credit from AEG before they send a replacement unit.

Makro then send a courier to collect the stove without a replacement. Needless to say, I cannot have no stove whatsoever. I have been passed from Makro, to the technician, to AEG and the courier with no resolution.

It is now the 27th February 2023 - I am still waiting. For 2 and a half months I have not had a fully functioning oven.

Incredibly poor service - apparently, the policy is different if you buy online to if you buy in store? Had a similar experience with a tumble drier I bought from Makro. Makro - you have lost a customer.