MS
Munya S
1 reviews | Active since Jan 2019
09 Jul 2020, 14:56
Makro you have failed this City!!!
Worst customer service ever, have been waiting for a refund for almost a month, and every single day i speak to a customer consultant they are like robots programmed to say sorry all the time. And the phone calls i make everyday is Makro going to refund me.... hell NO... At the end of the day my refund will be useless because of the communication expenses I incurred throughout this whole process.
I regret ever making that purchase at Makro. What is so hard in refunding money, if i had made a purchase on Takealot my refund would have been processed instantly.
Helpful (0)
Replies (2)0
Replies (2)
Makro's replyOfficial
09 Jul 2020, 15:54Good day Munya,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Makro's reply09 Jul 2020, 15:54
Official
Good day Munya,
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.
We take all our customer requests seriously and assure you that this matter will be our priority.
Please note that we are currently liaising with senior management regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.
Once again, we do apologize for the inconvenience caused throughout your journey with us.
Hope you find the above in order.
Have a wonderful day.
Kind regards
Makro Hellopeter Team
MS
Munya S's updateReviewer Update
17 Jul 2020, 09:46I have not received any feedback, every single time it's one apology after another. You say very soon you will provide feedback. It's 5 weeks now and still NO REFUND from MAKRO. Below is the last email i got from you. What is so difficult about refunding someone?????
Katlego Mokoatle (Makro)Jul 13, 2020, 11:59 AM GMT+2
Good day Munyaradzi,
Trust you are well.
Thank you for your email and apologies for the delay.
We have forwarded the documents to our Finance department for refund approval.
We will provide feedback soon to advise when the refund is going to be credited back into your account.
Kind regards,
Makro Hellopeter Team
Katlego Mokoatle (Makro)Jul 13, 2020, 11:59 AM GMT+2
Good day Munyaradzi,
Trust you are well.
Thank you for your email and apologies for the delay.
We have forwarded the documents to our Finance department for refund approval.
We will provide feedback soon to advise when the refund is going to be credited back into your account.
Kind regards,
Makro Hellopeter Team
MS
Munya S's update17 Jul 2020, 09:46
Reviewer Update
I have not received any feedback, every single time it's one apology after another. You say very soon you will provide feedback. It's 5 weeks now and still NO REFUND from MAKRO. Below is the last email i got from you. What is so difficult about refunding someone?????
Katlego Mokoatle (Makro)Jul 13, 2020, 11:59 AM GMT+2
Good day Munyaradzi,
Trust you are well.
Thank you for your email and apologies for the delay.
We have forwarded the documents to our Finance department for refund approval.
We will provide feedback soon to advise when the refund is going to be credited back into your account.
Kind regards,
Makro Hellopeter Team
Katlego Mokoatle (Makro)Jul 13, 2020, 11:59 AM GMT+2
Good day Munyaradzi,
Trust you are well.
Thank you for your email and apologies for the delay.
We have forwarded the documents to our Finance department for refund approval.
We will provide feedback soon to advise when the refund is going to be credited back into your account.
Kind regards,
Makro Hellopeter Team