Makro, you Disappoint Me...

<p>Good Day,</p> <p>I've been a loyal customer of Makro for over 15 years, and this is the first complaint ever for poor service from one of their suppliers. I bought a Sinotec television at Makro in July 2016, and had no issues with the unit for 6 months. Two weeks ago a black mark appeared at the right bottom of the television, and I promptly took it back to Makro Milnerton.</p> <p>After 2 weeks, I decided to follow up and was told by the returns store assistant that Sinotec assessed the television and came to the conclusion that it's water damage caused by the customer. She also said that the suplier warranty is now void, so they'll have to quite me for repairs.</p> <p>Driving home from Makro I thought to myself, a 7 month old TV, with water damage that I know for a fact I didn't cause, and I'm expected to pay for it? After reading the numerous online complaints about Sinotec, I decided to take this matter forward, as high and as far as I possibly can. There is absolutely no way I'm paying for repairs I did not cause. </p> <p>My first port of call will be to approach a senior customer service manager at Makro. Should that fail, I'll lodge a complaint with the consumer commission, whilst at the same time submitting my complaint to SAFM radio Speak Out. Maybe Sinotec or Makro feels like explaining themselves on air.</p> <p>I fairly much will never buy Sinotec ever again, this company has actually managed to match their low quality products with poor customer service.</p> <p> </p> <p>DPC</p> <p> </p>