Makro you are *****

On the 26th March I ordered 6 bottles of wine online and the delivery date was the 28th March. This never happened even though I took a special trip to my work in Nigel from Germiston to collect the delivery. After numerous calls the wine was delivered on the 1st of April but only 5 of the 6 bottles. Up to now I cannot get an answer from Makro as to how this will be resolved and they are now hiding behind their terms and conditions about third party deliveries. I did not order from a third party nor did I give my money to a third party but my order was with you Makro and my money was paid to you so I demand my bottle of wine that you did not deliver and now are not even trying to resolve this. Is this how you treat your customers by not supplying what they paid for and then also not trying to fix it ?