Makro, wrong item delivered

DIARY

Day 1. I ordered an item from Makro at 1 am and an email message informed me delivery would take place the next day. Day 1. WunDrop deliver the item, can't reach me, return it to Makro. I called the delivery guy who said it would be sent again tomorrow.

Day 2. I call the delivery again, no reply. I write to WunDrop who instruct me to contact Makro to request another delivery. No delivery. Day 3. I write to Makro. Makro calls me and says it will be there tomorrow. Day 4. No notifications on my phone so I write to WunDrop. No reply. Makro delivers in the afternoon. It's the wrong model, a cheaper model.

KEY ISSUES/ ADVICE

1. Makro did not place the exact model number (but rather a vague product description) on the formal order at point of purchase. 2. When the item was delivered then more info was shown on the invoice, but not the model number (as shown in the online advert) - this is not what I ordered. 3. Make sure you, the buyer, take a screenshot of the online ad with full URL, and keep every message Makro and WunDrop sends you. 4. Know the make and model of what you're ordering and insist it is shown on the advert, order and invoice. Makro should include the model number in the URL and not use a general description. 5. Make sure you know the Consumer Protection Act 68 of 2008; this is the joy of online shopping.

Now every step in the return process MIGHT come with issues. Makro, even your best discount can’t make up for the inconvenience you cause me.

Disclaimer: All statements above are based on my personal experience and factual observations. This post is intended for informational purposes to share my consumer experience and educate others about their rights under the Consumer Protection Act 68 of 2008.