1 reviews | Active since Jul 2020
Makro, worst services every, will never buy anything online again from them.
I proceeded to purchase a item from Makro on the 8 of June 2020. It was stated that the shop where i bought it from was the one in Strubens Valley.
My reference number is Mak ***. Till dated i have not received my product. every time when i phone the customer care, a new story comes to light.
Today the 14/7/2020 when i phoned one gentleman tried to convince me that the courier Dsv has tried to deliver it on the 6 of July 2020. When i phoned Dsv, they informed me that they have never had my parcel in their possession. in matter of fact, the store cancelled the collection of the item.
I have really tried to be civil about this, and i have phoned so may times i can not recollect the number of times, and every time i get a new promise, and excuse.
Can anybody assist as to how to proceed. I am a attorney, and i can only think of one way to proceed and that is to go to court.
Kind Regards
We trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
We hope the above is in order.
Have a wonderful day further.
Kind Regards
Makro Hellopeter Team
We trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
We hope the above is in order.
Have a wonderful day further.
Kind Regards
Makro Hellopeter Team