Makro worst service received.

By far one of the worst experiance ever. This was my direct mail to them . Hi

I place an order 24/11/18 spoke to a consultant last week which said its with the courier. I still have not received it. Spoke to someone again today by the name of precious which says its with the courier. Guess what its not with the courier. I just spoke to them (Luke) now and this is what they said:

Hi Gareth - MAK ********** is not on our system. You might need to contact the makro store where the item was bought. The online manger of that department might be able to shed some light. Thats all the info I have at the moment.

We've had this issue the whole week with Makro - Their customer service and online department seem to be out of sync when it comes to proving info for its customer. The best solution is to contact the makro store where the item was bought. The online manger of that particular department might be able to shed some light.

What bad service is this that you cannot even provide the correct information and lie to the clients. I expect this package to be delivered today as this is unacceptable that I have been given the run around.

I paid for something and expect to be kept in the loop on whats happening but instead I need to call around and send emails???

Today I tried calling the actual store where the order was placed and my call kept ending. It literally sounded like some picked up the phone and then put it down. I can't get hold of the store. I was told by customer care the manager will call me in the morning passed and that has not happened. With such a bad experiance I will not recommend makro and I'll rather take my money back and go somewhere else.

Kind Regards Garth Jacobs