TR
Tessa R
1 reviews | Active since Jun 2020
24 Jun 2020, 16:44
Makro - worst service in years
Absolute worst service I had in years!! Did an online order from a locker in Centurion but the order was allocated to Germiston. After multiple calls and visits to Makro, the freezer was delivered.
Yay!! But... it is defective, it does not freeze. Still multiple emails and return requests later - NO joy.
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Replies (2)0
Replies (2)
Makro's replyOfficial
05 Jul 2020, 16:51 Good day Tessa,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management and have been advised that you were assisted in-store.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management and have been advised that you were assisted in-store.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Makro's reply05 Jul 2020, 16:51
Official
Good day Tessa,
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management and have been advised that you were assisted in-store.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management and have been advised that you were assisted in-store.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
TR
Tessa R's updateReviewer Update
07 Jul 2020, 08:47Thank you for your reply. I was assisted yes, after another visit to Makro Centurion and eventually speaking to someone who cares.
Goodness, you really need to look at the online process as well as the call centre. I held on for an eternity (at least 30 minutes before you speak to someone) only for them to tell me, sorry, they cannot action anything, but need to wait for the branch to do ‘something’.
Goodness, you really need to look at the online process as well as the call centre. I held on for an eternity (at least 30 minutes before you speak to someone) only for them to tell me, sorry, they cannot action anything, but need to wait for the branch to do ‘something’.
TR
Tessa R's update07 Jul 2020, 08:47
Reviewer Update
Thank you for your reply. I was assisted yes, after another visit to Makro Centurion and eventually speaking to someone who cares.
Goodness, you really need to look at the online process as well as the call centre. I held on for an eternity (at least 30 minutes before you speak to someone) only for them to tell me, sorry, they cannot action anything, but need to wait for the branch to do ‘something’.
Goodness, you really need to look at the online process as well as the call centre. I held on for an eternity (at least 30 minutes before you speak to someone) only for them to tell me, sorry, they cannot action anything, but need to wait for the branch to do ‘something’.