Makro worst service ever for online delivery orders

Item: Makro
Rating: 1
Author: Christal W

Having the worst service I placed my order on the 12th April already to date I have called everyday this week with still no answer as to where my essential goods are and when delivery will take place. Keep getting empty promises of my case being escalated and someone will call me back but to date nothing I have officially logged a complaint with consumer ombudsman hopefully I get somewhere and of cause the only response I will probably get from makro is the usual automated response every customer with the same problem has gotten

Helpful (0)

Replies (1)

Makro's replyOfficial

23 Apr 2020, 15:37

Good day Christal,

Thank you for your review on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused.

We take all our customer requests seriously and assure you that this matter will be our priority.

Please note that we are currently liaising with senior management from our Online department regarding the above complaint and will be sure to revert with feedback. Kindly be advised that feedback will be provided within the next 24-48hrs.

Once again, we do apologize for the inconvenience caused throughout your journey with us.

Hope you find the above in order.

Have a wonderful day.

Kind regards
Makro Hellopeter Team

Makro's reply23 Apr 2020, 15:37

Official