Makro Worst Service Ever

Good day, I am extremely disappointed with the poor service I have received from Makro. In January, I placed an online order for two white study tables. The tables were delivered in torn, dirty, and unpleasant packaging. They were also very difficult to assemble, and I had to hire a carpenter at my own cost. I requested the cancellation of one table for a refund, but this was refused on the grounds that I had opened the box — which was not the case. My return application was rejected, and although I was promised a re‑delivery two weeks ago, nothing has been delivered to date. At present, my money is gone, and I still have not received the table. This is highly unacceptable and reflects the worst service I have ever experienced. I request urgent resolution of this matter. Thank you. Warm regards, Tumi ***