Makro worst service ever!!!!!!

Worst service received from Makro Centurion. After 3 months I went to go fetch my Ryobi lawnmower. There was not even a Que at the warranty department but I waited minutes for them to fetch my unit. They brought my unit in a trolley and the wheels was broken off. Then I asked for a manager as the wheels was fine when I booked it in. The assistant came back after a while and yet no manager came to assist. They told me that I need to wait untill Friday so that they can get it fixed. This is not how it works?? Then I insisted on seeing a manager that was very arrogant and said to me I must give him my details he will sort it out. The point is what type of manager doesn't attend a customer and the gets arrogant to assist a paying customer? They called me to inform me that my unit is fixed now, but I dont want a unit that has been longer at Makro then at my house and want my monye back as I don't want a broken unit that they needed to get resolved because of a lack of customer service. Zwanbo Mafiwqane you are so ******** as I asked for your name and you just smiled at me