Makro – Worst service, endless excuses, zero delivery

This has been an absolutely horrible experience. I placed my order on 30 January 2026, with a promised delivery date of 2 February 2026. It is now well past that date and I still have nothing — no delivery, no solution, and no accountability. I have tried everything to resolve this. I have called multiple times, followed up repeatedly, and remained patient far longer than I should have. Every single time, I am told the same script: “The matter has been escalated.” Escalated to where, exactly? Because nothing ever happens. These so-called “escalations” mean absolutely nothing. No one calls back. No one gives real answers. No one takes responsibility. I am simply told to wait — again and again — while Makro happily keeps my money. For a company as big as Makro, this level of incompetence is shocking. Making delivery promises you cannot keep, then hiding behind **** escalations and empty apologies, is completely unacceptable. To anyone considering buying from Makro: do not do it. If something goes wrong, you will be ignored, delayed, and given the runaround with no resolution. This has been one of the most frustrating and disappointing online shopping experiences I have ever had. Makro needs to understand that “escalated” does not mean solved. Until they fix their delivery and customer service, I strongly advise customers to stay far away.