Makro worst online supplier and after sales MAKRO ONLINE AND MAKRO STRUBENSVALLEY

I placed an online order for liquor and this was place at Strubensvally store .Order was placed on the 27th October . I did not receive any communication by the Tuesday and decided to mail them .The e mail address provided bounced back as it does not work! . I then made a phone call and waited so long and no assistance . 3 phone calls later on the same day I had asked for a cancellation of the order and send an e mail confirmation .Today on the 4th November I called again and had to speak to 3 different people and also asked for the manager ( managers are never available to speak yet I overhead him speaking to the person while I was on the line ). I was told they can only act after order is delivered . I know do not know how long I have to wait for my credit on the transaction .Makro is one of the worst online providers makes you think you are dealing with a South African government department pathetic .