KN
Kavesh N
1 reviews | Active since Jan 2019
13 Jan 2019, 13:10
MAKRO- WORST ONLINE STORE IN SOUTH AFRICA
Makro, has to be the worst online store in South Africa, I see so many complaints here about their store and support. I bought a fridge in December and I get no responses for weeks on my queries, then I get told today the item is no longer for sale. After wasting all my time, if someone is buying a fridge they need it ASAP!!!!!!!!! Felicia Tukulu (Makro)
Response from Makro:
Jan 13, 11:34 EET
Thank you for getting back to me.
I had spoken to the store myself now, and they advised that the item has been discontinued and would like to confirm if you would like a substitution or a refund.
Awaiting your soonest response.
Regards eCommerce online support
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Replies (2)
Makro's replyOfficial
14 Jan 2019, 10:13Thank you for your review. Kindly be advised that your complaint has been sent to the relevant team to assist.
Regards
Makro Team
Regards
Makro Team
Makro's reply14 Jan 2019, 10:13
Official
Thank you for your review. Kindly be advised that your complaint has been sent to the relevant team to assist.
Regards
Makro Team
Regards
Makro Team
KN
Kavesh N's updateReviewer Update
18 Jan 2019, 14:43Makro since December 2018 as gone back and forth, sat with the call center agent today confirming delivery for tomorrow. Makro then shows up at my gate today.
What an utterly useless company. Order of mistakes.
1. December 2019 - order item takes my money.
2. January 2019 tell me they don;t have stock of the item they sold me and took my money for.
3. I order a larger item and like first item request a delivery time and date that the company agrees to.
4. They come to deliver the item outside of agreed time.
5. Offer me a R100 voucher after I asked, then increases it to R200.
All this trouble after my 15month old child has not fridge, and I spend all my time and airtime trying to fix the problem.
WHAT A USELESS COMPANY!!!!!!!
KN
Kavesh N's update18 Jan 2019, 14:43
Reviewer Update
Makro since December 2018 as gone back and forth, sat with the call center agent today confirming delivery for tomorrow. Makro then shows up at my gate today.
What an utterly useless company. Order of mistakes.
1. December 2019 - order item takes my money.
2. January 2019 tell me they don;t have stock of the item they sold me and took my money for.
3. I order a larger item and like first item request a delivery time and date that the company agrees to.
4. They come to deliver the item outside of agreed time.
5. Offer me a R100 voucher after I asked, then increases it to R200.
All this trouble after my 15month old child has not fridge, and I spend all my time and airtime trying to fix the problem.
WHAT A USELESS COMPANY!!!!!!!