PS
Pranav S
1 reviews | Active since Jul 2019
10 Jul 2019, 11:56
MAKRO - WORST ONLINE SITE IN THE WORLD
I placed an online order on the 26 June 2019, the estimated delivery for the order was the 3 July 2019. It is now the 10 July 2019 and i phoned over 11 times in the past week as well as the current week and received minimal help with my order. i was contacted yesterday by someone at the call center to be advised that the couriers only found my package yesterday(9 July 2019) and when i called the call center today i still cannot get any feedback when i will actually receive my order. Absolutely pathetic service from Makro and their online team, never order from them or buy from them,Poor customer satisfaction.
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Makro's replyOfficial
10 Jul 2019, 13:01Good day Pranav,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. This is not how we aspire to treat our customers and we will raise this with the relevant management. We will contact our stores management and our couriers to further bring clarity in this regard and as soon as we receive feedback we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. This is not how we aspire to treat our customers and we will raise this with the relevant management. We will contact our stores management and our couriers to further bring clarity in this regard and as soon as we receive feedback we will contact you.
Kind Regards,
Makro Hellopeter Team
Makro's reply10 Jul 2019, 13:01
Official
Good day Pranav,
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. This is not how we aspire to treat our customers and we will raise this with the relevant management. We will contact our stores management and our couriers to further bring clarity in this regard and as soon as we receive feedback we will contact you.
Kind Regards,
Makro Hellopeter Team
Thank you for bringing this matter to our attention.
Kindly accept our sincerest apologies for the customer service you have received and for the inconvenience this has caused you. This is not how we aspire to treat our customers and we will raise this with the relevant management. We will contact our stores management and our couriers to further bring clarity in this regard and as soon as we receive feedback we will contact you.
Kind Regards,
Makro Hellopeter Team