Makro worst online shopping experience STAY AWAY FROM THEM

I purchased a roof fan in December. Waiting period was not long but when the item arrived I only received the light fitting and no fan. I phoned logged a complaint and they promised me I will receive my money back in 5 working days. They also informed me the courier will collect the light fitting. On the 31st I phoned and only then informed me that I cant get my money back before the light fitting is received. On 5 Jan I phone to find out when will they be collecting the item and they said no collection was arranged but they will send the courier. On 7 Jan they collected the item , still no refund received. When I phoned today 9 Dec they informed they received the item but they supplier need to inspect it(48 hour). After the inspection takes place I must wait 7 to 14 days to get my money back!!!! All this trouble due to their mistake and now I must wait for my money???????? This is unacceptable and I will NEVER order from Makro again or refer anyone to them. Funniest is that their email is Makrocare@makro ....really care?? What a joke