Makro - Worst online shopping experience ever

I purchased a Christmas present for my son online in December 2021. I returned the item on 31 December 2021 as it malfunctioned. I am still waiting for my refund. It is beyond ridiculous the number of calls made and emails sent. The incompetence of Makro staff knows no bounds. I have been told so many times that someone will call me back and no one ever does.