MAKRO worst online shopping experience

I ordered a fridge online on the 18th of December 2024 for delivery, paid in full and order confirmed. Today is the 17th of January 2025 and until today I have not received any feedback regarding my order. I have phoned the call centre on *** many times, they are telling me they are escalating the matter but without any success. They tried phoning the Polokwane branch where my order is many times, without success. I tried phoning the Polokwane branch many times without them even answering my calls or only to transfer me to someone that does not answer. The worst online experience ever.