MAKRO: Worst Online Experience Of My Life

I made an online return request on the 29th of June to return a purchase I made for R150 including delivery, today is the 11 July 2023, still no action. I have called the customer service number ***more than twice, last week and yesterday Monday. Promises are being made to attend to the problem but still no action. I am always reluctant to make online purchases, this is the reason why, it is easier to buy then it is to return goods. Once you make the purchase Makro online does not care anymore. It was my first time buying online with Makro. I have learnt my never again. Makro may I please have my money back. The item I purchased was not working at all. My reference number for the query: RT#***3