MAKRO WORST ONLINE EXPERIENCE EVER

Item: Makro
Rating: 1
Author: Kevin H

I ordered 2x 5metre studded flooring from Makro Online and the wrong order was delivered. It was then collected on 07 May 2021 and communication sent to me on 11 May stated that the supplier has received it and will be shipping the correct order.

It is now 14 May, and I am still waiting... in the meantime, when I make follow-ups - there's no empathy from the consultants as they respond with a cold email responses saying the order is ready and will be delivered soon but no date advise. When I ask for the complains department to escalate my complaint, their consultant - Norman Dilley ignored my request and now have no choice but to voice my frustrations here...

I have never been so frustrated with an online order as what I have experienced with Makro. I doubt I will ever buy from them again in this manner as they have proven to be so unreliable... and I encourage people to not use their online platform, totally shocking and bad service.

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Replies (1)

Kevin H's updateReviewer Update

17 May 2021, 11:32

Again, you have failed... it has been more than 48hours and still my order has not arrived nor has your manager provided any feedback as per your promise. Absolutely SHOCKING SERVICE!

Kevin H's update17 May 2021, 11:32

Reviewer Update

Again, you have failed... it has been more than 48hours and still my order has not arrived nor has your manager provided any feedback as per your promise. Absolutely SHOCKING SERVICE!