MAKRO- WORST ONLINE CUSTOMER SERVICE

I am very unsatisfied with the lack of service when buying goods from Makro online. *At first they took my money out of my bank account but mixed it with a nother order number. *Then a random boys school bag were send of to my girl. *Apparently them they ran out of stock and could not send the bag which we ordered. *In the time that have passed, the schools already re-opened and I had to buy another Totum bag so that my girl, have at least, something to go to school with. * Makro's have collected that wrong bag but is full of long stories regarding the courier compony that they have send to my front door. *I have provided them with with photo evidence and still did not receive my refund. *Who they appoint as couriers have nothing to do with clients shopping online. PAY BACK THE MONEY!!! *but Makro have collected their wrongly delivered order but havened manage to refund me, after several follow ups , still nothing Carl de Beer.