1 reviews | Active since Mar 2017
Makro WORST online and call centre experience EVER
The point of buying goods online is to make it easier and more efficient for the customer, MAKRO clearly have not received that memo. I bought an exercise product almost 3 weeks ago. While purchasing it, MAKRO informed me that it should take 5-7 days. Almost 21 days later, nothing received and Makro has no clue when I might receive it!!! They are waiting for their outsourced courier to respond to their email - ridiculous!
After calling the call center a couple of times and spending over an hour waiting without any progress, I have been informed that my query has been escalated. I cannot get a hold of any manager or team leader at the call center and every time I call, the process starts again from scratch. What a waste of time.
I would have saved time by driving out and going to a competitor rather than enduring such a waste of time and money (airtime). Worst experience ever and if I could get through to the call center (without waiting 20/30min), I would cancel the order!!!
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team
Trust you are well.
Thank you for reaching out to us on our Hellopeter platform, we do apologize for the delay in response and inconvenience caused. We take all our customer concerns seriously and would like to thank you for your feedback as this helps us implement new ways on improving our customer service.
Please accept our sincerest apologies for the manner in which this matter has been handled and the service received throughout your journey with us. Kindly note that we have sent your complaint through to senior management for further and urgent assistance on this matter. We will continue to follow-up so that we are able to have the matter addressed and resolved as urgently as possible.
Once again, we do apologize for the inconvenience caused throughout your online journey with us.
Hope you find the above in order.
Have a wonderful day further.
Kind regards
Makro Hellopeter Team