Makro worst expiernce

We placed an order online on the 26th of May there was a payment error, and then I had to send them proof of payment. Since then I have not gotten any feedback from anyone, when you phone in to follow up they always escalate the problem and say we must trust them that they will get back to you. Then we ended up asking for a refund, what a disaster!! it has now been 3 weeks and I still have not gotten any feedback, I have phoned them every day and sent emails with no reply. Yesterday one of the ladies was so rude, she sighed and then dropped the phone in my ear. They are not getting back to me regarding my refund, but they have already canceled it on my app.

This was my first time ordering something on Makro online and never in my life will I do that again. I can not believe that a company as big as Makro can give customers this **** service. This is the worst service ever!! I am extremely mad, they are *****ing from their customers