JR
Jacques R
1 reviews | Active since Dec 2012
13 Nov 2024, 13:20
MAKRO - worst customer service / worst delivery service!
Makro has THE WORST CUSTOMER SERVICE equalled ONLY by their DELIVERY SERVICE. On 31 October I ordered & paid goods online. Today is the 13th November and after 10 phone calls (every time they say it has been escalated) and 5 x emails they are still giving me the run-around. DO NOT BUY FROM MAKRO - they will ***** your money and you will NOT get your goods!!!
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Jacques R's updateReviewer Update
16 Nov 2024, 19:45To 'Makro Social Media Team'
In your reply you suggest I contact the PE store at tel nr *** - I have tried that more than once (proof on my cellphone) - the phone just rings - no answer. I have also unsuccessfully tried your National number but keep on being told that the matter will be escalated. I can most certainly now tell you that the excuse was a lie, as it was "escalated" on 5 November already - yet coming Monday is the 18th November? I have emailed several of Makro's email addresses too - from the 5 x sent emails only a generic response to one of the emails was received - also a "it has been escalated' excuse and another lie!
As for the Courier guy - they have confirmed in writing in an email that they did not collect the goods I paid for on 31 October? So the Courier Guy doesn't have it, and Makro are ****s - what am I to do?
PLEASE PLEASE PLEASE ASK ME FOR PROOF so I can respond - PREFERABLY from a SENIOR PERSON in Makro!
This was the 2nd botched delivery incident in as many months!
In your reply you suggest I contact the PE store at tel nr *** - I have tried that more than once (proof on my cellphone) - the phone just rings - no answer. I have also unsuccessfully tried your National number but keep on being told that the matter will be escalated. I can most certainly now tell you that the excuse was a lie, as it was "escalated" on 5 November already - yet coming Monday is the 18th November? I have emailed several of Makro's email addresses too - from the 5 x sent emails only a generic response to one of the emails was received - also a "it has been escalated' excuse and another lie!
As for the Courier guy - they have confirmed in writing in an email that they did not collect the goods I paid for on 31 October? So the Courier Guy doesn't have it, and Makro are ****s - what am I to do?
PLEASE PLEASE PLEASE ASK ME FOR PROOF so I can respond - PREFERABLY from a SENIOR PERSON in Makro!
This was the 2nd botched delivery incident in as many months!
JR
Jacques R's update16 Nov 2024, 19:45
Reviewer Update
To 'Makro Social Media Team'
In your reply you suggest I contact the PE store at tel nr *** - I have tried that more than once (proof on my cellphone) - the phone just rings - no answer. I have also unsuccessfully tried your National number but keep on being told that the matter will be escalated. I can most certainly now tell you that the excuse was a lie, as it was "escalated" on 5 November already - yet coming Monday is the 18th November? I have emailed several of Makro's email addresses too - from the 5 x sent emails only a generic response to one of the emails was received - also a "it has been escalated' excuse and another lie!
As for the Courier guy - they have confirmed in writing in an email that they did not collect the goods I paid for on 31 October? So the Courier Guy doesn't have it, and Makro are ****s - what am I to do?
PLEASE PLEASE PLEASE ASK ME FOR PROOF so I can respond - PREFERABLY from a SENIOR PERSON in Makro!
This was the 2nd botched delivery incident in as many months!
In your reply you suggest I contact the PE store at tel nr *** - I have tried that more than once (proof on my cellphone) - the phone just rings - no answer. I have also unsuccessfully tried your National number but keep on being told that the matter will be escalated. I can most certainly now tell you that the excuse was a lie, as it was "escalated" on 5 November already - yet coming Monday is the 18th November? I have emailed several of Makro's email addresses too - from the 5 x sent emails only a generic response to one of the emails was received - also a "it has been escalated' excuse and another lie!
As for the Courier guy - they have confirmed in writing in an email that they did not collect the goods I paid for on 31 October? So the Courier Guy doesn't have it, and Makro are ****s - what am I to do?
PLEASE PLEASE PLEASE ASK ME FOR PROOF so I can respond - PREFERABLY from a SENIOR PERSON in Makro!
This was the 2nd botched delivery incident in as many months!