Makro - worst customer service in SA!!

Horrific customer service. Ordered on the 10 August to be told a week later they didnt have my product in stock. Makro requested my banking details for refund on the 19 August which I responded to immediately, they told me it would take 3 -5 working days for my refund. It is now that 29 October and no payment received after phoning several times a day and emailing. Everyone promises to phone you back. Apparently they have no direct contact with their own finance department. Absolutely ridiculous... and the continually put you on hold wasting time and airtime!