Makro - Worst customer service ever

I bought a laptop in January 2019 from Makro. My laptop started off being problematic in December 2020. My extended warranty started in January 2021 which is valid for 2 years. I took the laptop to Makro at the end of January 2021, back and forth 4 times later that it has now gone in for repairs and its still not fixed! Makro has the audacity to tell me that firstly, my laptop is not compatible with Zoom of which that was only one of the problems. They then, 4 times later tell me that they can’t fix my laptop because the warranty is only for 1 year which they got their dates wrong just because they couldn’t fix my laptop! THEY HAVE REFUSED TO GIVE ME A REFUND OR REPLACEMENT. What is the purpose of selling an extended warranty to a customer when nothing can be done about the broken laptop? I was told that they would not replace it and I would have to bring it in each and every time for repairs until the warranty expires! Don’t make the same mistake I did. Don’t buy a laptop or take any extended warranties with Makro.