MAKRO - WORST CUSTOMER SERVICE

As per my previous complaints about MAKRO and my RYOBI product i purchaced which now AGAIN stopped working .. ryobi doesnt want to hounor their guarantee and want me to pay for repairs AGAIN ... It is not possible for me to to be using the wrong fuel mixture twice now after following the manual from the first time and also after giving them the benifit of the doubt the first time and paying for the repairs. Makro from whom i purchased the brushcutter from suppose to make sure that the customers are not be ********** but they just dont seem to care.

How does a new product breaks twice in less than 6 months for the same fault and sits at makro / ryobi for 2 months out of the 6 month period and they tell me the product is not defective .

I payed R2999 for the machine now i seem to paying more in repairs that the cost of a new brushcutter. I was spoke to Wendy the manager who was no help at all and i asked to speak to her boss Sifiso who can not be contacted after my numerous calls , i even left a message with my contact details but he did not responed.

Clearly MAKRO DOES NOT VALUE THEIR CUSTOMERS . What happen to the policy that "the customer is always right" and making sure the customer is satisfied and happy with his purchase. . . I guess MAKRO is to big a company to worry about their customers.

I WILL NOT BUY FROM MAKRO EVER AGAIN ... WORST SERVICE I EVER GOT ...