Makro - Worst Customer Experience

I ordered items online, sent a follow up mail on Monday asking if the goods would be ready for collection on Thursday (goods were in stock, with a "order ready time of 3 to 5 days") - I needed it for a Birthday that weekend. No reply, phoned, nobody gave me any info. Made a special trip, driving from Rivonia to Strubens valley to pick up the items, nobody in branch had any record of the order, a week after I placed it

Approximately 6 weeks later, 6 phone calls, and around 13 e-mails (Most of them unanswered), I eventually got a refund. They **** about having refunded me on the Monday (when it was actually only processed the following Friday, paid 2 days later) - They said someone would phone me to discuss compensation for my shocking customer experience, I'm sending daily mails asking for an update and nobody is even bothering to reply.