MAKRO - WORST CUSTOMER CARE EVER!!

MAKRO Online. Their app is great. It makes life just so much easier.

OR..... So I thought. On the 17th of January I placed an order for beverages to be delivered to my store. The money went off my account whilst waiting for the app to process and confirm my payment, which - to my dismay - timed out and still showed as "unpaid". This was very worrisome so at the soonest opportunity I got in touch with their Customer Care.

My word. I have since - to this very day - only experienced the WORST customer service EVER. I, the customer, must do all the follow ups. One consultant will ask for my proof of payment, the next will tell me that my complaint has been escalated. Another will tell me that the Finance Department has not confirmed my payment yet. Finally, after two weeks, a consultant acknowledged my payment, requested my banking details and told me that my refund will be processed with 5 to 14 working days only to receive yet another call and another email from two different consultants requesting my proof of payment once again as they can see no record of my proof of payment. I have been back and forth with their consultants, I have been patient, I have lost my cool and I have yet again sent all relevant information to them more than I can count and I have had it!!!!

ALL I WANT IS MY MONEY BACK for goods not received. Why is this so difficult??