Makro Worst client service in SA

Ont the 18th of October I launched a complaint because of the bad service I received from Makro Centurion. I was called a week later and advised that they will try and arrange a credit. Its now 14 days later and no communication was made. The service from such a big company is shocking as they dont look after their customers. Im suprized to see the customer call center doing so little to keep their loyal customers. I will definitely take this matter all the way to the top as the CEO and Executives needs to know what is going on in their branches and the bad service their customers receive daily.